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Our Customer Service Policies
Shipping
Information
Online orders are normally processed within 2
business days, holidays may delay an order by 1-2 days.
Orders are normally shipped via USPS First Class Mail.
Shipping time may take 4-10 days.
US Customers may select Priority Mail
(approximately 2-3 days) or Express Mail (next day as available).
International
Orders:
Orders over $50 are shipped via USPS Global Priority unless a customer
selects Global Express as an option (where available).
Back Ordered
Items:
Many of our mineral cosmetics are handmade,
and occasionally an item may be back ordered. If you receive your
order and an item is missing, it will be noted on your invoice and in your
email shipment notice. The missing item will be shipped as soon as we
receive it, with no additional shipping charges. We do appreciate your
patience.
Returns:
Cosmetics and brushes can only be returned if
they are UNOPENED.
Requests must be received within 7 days of receipt.
If you feel you must return an item, you must get an authorization before
any product will be accepted for credit or refund. We cannot reimburse
return shipping costs.
Send an email to return@colortools.com,
it must include your order number, order date, bill to and ship to addresses
and your email address. Return instructions will be provided.
Damaged or incorrect merchandise should be
reported as soon as it arrives. We will provide instruction for return and
replacement at no cost to you.
100% Money Back Guarantee
ColorTools™ * products are 100% money back guaranteed! If you are not satisfied with
your purchase, you may return your products, in resalable condition, within
30 days of your purchase date. Send an email to refund@colortools.com
for return shipping instructions. We will promptly refund your full purchase price
upon receipt. We do not reimburse return shipping costs.
*ColorTools products
include Professional Kits, Personal Deluxe Kits, Imagicolor Face Frames,
Gemtone Cards and their associated printed instruction materials. Cosmetics
are specifically excluded as outlined in our other stated policies.
Our Privacy Policy
We understand and respect the
importance of your privacy. That's why you can count on us never to sell
your name, address, phone number, e-mail address, or any other sensitive
information to another company. You also have our pledge that we
will never use this information to send unsolicited commercial e-mail to
our customers. ColorTools.com (and our parent corporation BGM&M Ltd.)
will use it only in the aggregate to improve our customers' eCommerce
experience.
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