Our Customer Service Policies

Your Privacy is important to us. Check our privacy policy here. 

Shipping Information

Online orders are normally processed within 2 business days, holidays may delay an order by 1-2 days. 
Orders are normally shipped via USPS First Class Mail. Shipping time may take 4-10 days. 

US Customers may select Priority Mail (approximately 2-3 days) or Express Mail (next day as available) for an additional shipping charge.

International Orders: 
Orders over $50 are shipped via USPS Global Priority unless a customer selects Global Express as an option (where available) for an additional shipping charge. 

Back Ordered Items:

If you receive your order and an item is missing, it will be noted on your invoice and in your email shipment notice. The missing item will be shipped as soon as we receive it, with no additional shipping charges. We do appreciate your patience.

Returns:

100% Money Back Guarantee

ColorTools™ * products are 100% money back guaranteed!  If you are not satisfied with your purchase, you may return your products, in resalable condition, within 30 days of your purchase date.  Send an email to refund@colortools.com for return shipping instructions. We will promptly refund your full purchase price upon receipt.  We do not reimburse return shipping costs.

*ColorTools products include Professional Kits, Personal Deluxe Kits, Imagicolor Face Frames, Gemtone Cards and their associated printed instruction materials.  

Still need help?  Call our office at 800-248-7947 (8-8 EST).